Product Return is a facility provided only by a few sellers depending upon the nature of the product. The decision of providing Return facility for products are solely at the discretion of sellers. However, we constantly work hard towards improvising your shopping experience with Lyvery.
Please refer the status of ‘Product Returns’ for each product in the respective product page as returns are not available on all products. Return is possible only if the status of ‘Product Returns’ on the respective products page is ‘Available’. If the status is ‘Not Available’, then the product cannot be returned to the seller except a few circumstances as mentioned in Point No. 2.
1. When Product Return is Available
This means that the respective seller will accept returns if the timeline is in sync with Lyvery’s policy. The reasons for Return can be;
a) Change of Mind
b) No requirement of the product any more
c) Faulty Product received
d) Damaged product received
e) Description of the product doesn’t match with actual product
f) Product not compatible
g) Any other reasons
1.1. Return Request will be rejected if
a) The product was used
b) An item missing from the original pack
c) The request was raised after 10 days of product delivery
2. When Product Return is Not Available
This means that the seller doesn’t accept return of the product. In order to minimise negative experiences of customers, Lyvery will influence sellers to accept return of the product under below circumstances;
- Faulty/Defective product received
- Damaged Product Received
- Description of the product doesn’t match with actual product
- Wrong Product received
2.1.Faulty/Defective product received
2.1.1. If the product(s) received doesn’t work fully/partially
2.1.2. If opted for Installation Assistance and defect of the product is confirmed by the Service centre
2.2.Damaged Product Received
2.2.1. If the product received is broken fully/partially which affects the usability of the product
2.2.2. If opted for Installation Assistance and damage of the product is confirmed by the Service centre
2.2.3. Return will not be entertained if the package is hampered/damaged/opened at the time of delivery as it is the responsibility of the customer to return the package right at the time of delivery itself.
2.2.4. Under such circumstances, Lyvery will interrogate the CCTV footage of packing done at seller’s warehouse and the warehouse of FedEx to confirm the damage. Refund will be processed only if the fault is found before the product is delivered to you.
2.3.Description of the product doesn’t match with actual product
2.3.1. Functionalities/Fitment of the product(s) received doesn’t match with the product description in the product page.
2.4. Wrong Product Received
2.4.1. If the product received is different from the product ordered
3. Process of Returning a product
a) A mail requesting Return must be sent to returns@Lyvery.com from the registered email address within 10 days of product delivery
b) Your request will be forwarded to the respective seller
c) You will receive a mail subsequently with the status of your request
i. If your request is approved by the seller, you will soon receive an Airway Bill of FedEx to your registered email address. You shall print it out and paste it on the product box, post which a FedEx staff will pick up the product from your door step
ii. If your request is rejected, it will be justified with a reason
d) Maximum time to process your Return Request is 3 business days
4. Timeline for Return
A mail to our Customer Support team must be sent within 10 days of product being delivered. Seller will not accept return if the mail is initiated after 10 days of product delivery. The window of 10 days is fixed on all products with Returns availability across the website.
5. Refund on Product Return
5.1. Refund for the product return will be processed within 7 business days of seller receiving the product back.
5.2. Refund will be credited to the original source of payment.
5.3. Refund will not be processed if the return is rejected after the inspection by seller due to below mentioned reasons;
5.3.1. Product is used by the customer
5.3.2. Product is damaged during use
5.3.3. Product is hampered by the customer
5.4.Under such cases, the product will be sent back to the customer